Terms and Condition

 

TERMS & CONDITION FOR PRODUCT PURCHASE 

IMPORTANT NOTE 

Please take note that outlet selection for redemption is for post skin consultation for purchase of skincare products. 

DELIVERY TERMS

  1. Confirmed orders will take up to 3-7 working days. You might experience delay during the lockdown period.
  2. Orders placed after 2 pm will be processed on the next working day (Monday-Friday).
  3. Delivery to rural or remote areas may take an additional 2-3 working days.
  4. Delivery is not available for addresses with P.O. Boxes.

FREE SHIPPING 

Celmonze The Signature offers free shipping throughout Malaysia for selected product purchases during this period until further notice.

DELIVERY POLICY

At the time of delivery, you may be required to validate the delivery of the products by signing-off with the delivery personnel. You agree to inspect the product/products for any obvious faults, defects or damage before you sign for received products.

RETURN & EXCHANGE POLICY 

Please read and understand our store's returns and exchange policy before any purchase. All goods sold are non-exchangeable and non-refundable, unless otherwise stated below. 

RETURN POLICY

  1. Returns are only accepted for defected items or items grossly misrepresented in product listings.
  2. To be eligible for a return, your item must be unused and in its original condition, with original tags and/or packaging intact.
  3. If you meet the above criteria and would like to apply for a return, please contact us at info@celmonzethesignature.com.

EXCHANGE POLICY

In the event that the item is out-of-stock, you can opt to exchange for any other available item, or receive a refund on the purchase (if refund policy below is met). For exchanges to other available items of lower value, no refund will be given for the difference in amount. For exchanges to other available items of higher value, you will be required to pay for the difference in value.

REFUND POLICY

  1. A refund (on the original amount paid for the returned item) will only be available if your returned item is out-of-stock.
  2. Shipping costs are non-refundable.
  3. If you refund request is approved, and a credit will automatically be applied to your credit card or original method of payment, within 21 business days

TERMS & CONDITION FOR REDEMPTION OF SERVICE VOUCHER

  1. Limit 1 purchase per category ( Face / Body/ Exclusive Promotion )  per person 
  2. Booking subject to availability 
  3. Valid MyKad required upon redemption 
  4. Re-scheduling must be done at least 3 days prior to reservation
  5. Fo first time female Malaysia customers only aged 25 above 
  6. Not valid with on-going promotion or discounts. 
  7. Vouchers are not refundable and non-exchangeable for other items, cash or other promotions. 
  8. Body Massage Therapy is not recommended for pregnant women. 
  9. Voucher is valid two months from purchase date.